We take your privacy seriously and only collect and use personal information where necessary to operate this store, process your order, provide customer service and comply with our legal obligations.

Information We Collect

When you place an order, we may collect information including:

• Your name

• Billing and shipping address

• Email address

• Telephone number, where provided

• Details of the products you purchase

• Order and transaction information

• Information you provide for personalised products, such as a requested name or inscription

We may also receive technical information generated when you use this website, subject to your cookie and privacy preferences.

How We Use Your Information

Your personal information may be used to:

• Process and fulfil your order

• Arrange delivery

• Communicate with you about your order

• Process payments, refunds or returns

• Provide customer service

• Prevent or investigate fraudulent transactions

• Maintain appropriate business and accounting records

• Comply with applicable legal, tax and regulatory requirements

Where processing is necessary to fulfil your order, it is carried out for the performance of our contract with you. Other information may be processed where required to comply with legal obligations or where another lawful basis applies.

Squarespace and Payment Processing

This website and online store are hosted by Squarespace.

When you make a purchase, information necessary to process and fulfil your order is shared with Squarespace.

We use Squarespace Payments to process payments. Squarespace Payments uses third-party service providers including Stripe for payment processing and Sift for fraud monitoring and detection. These providers may receive and process personal information as necessary to provide their services.

We do not receive or store your complete payment-card details.

Shipping Providers

Information necessary to deliver your order, such as your name and delivery address, may be shared with the postal or delivery service used to fulfil your order.

International Data Processing

Some service providers used to operate this website and process transactions may process personal information outside Germany or the European Economic Area. Where required, appropriate safeguards are used for such transfers in accordance with applicable data-protection law.

How Long We Keep Your Information

Personal information is retained only for as long as necessary to fulfil the purposes for which it was collected and to meet applicable legal, accounting and tax requirements.

Marketing

Purchasing from this store does not automatically subscribe you to marketing emails.

Where you separately choose to subscribe to a newsletter or other marketing communications, your information will be used for that purpose in accordance with your consent. You may unsubscribe from marketing communications at any time using the unsubscribe link provided.

Your Data Protection Rights

Depending on applicable law, you may have rights concerning your personal information, including the right to request access to, correction of, deletion of, restriction of, or portability of your personal data, and the right to object to certain processing.

Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

You also have the right to lodge a complaint with the relevant data-protection supervisory authority.

Contact

If you have questions about your personal information or wish to exercise your data-protection rights, please contact:

Email: ma@marianandrew.com

Further information about the use of cookies and other technologies on this website is provided through our cookie settings and applicable website privacy information.