We hope you love your books. Because books and special editions are prepared and shipped specifically for each order, we do not offer voluntary change-of-mind returns except where required by applicable consumer law.

UK Customers

UK customers purchasing online have statutory cancellation rights. You may notify us that you wish to cancel your order within 14 days of receiving it, subject to any applicable legal exceptions.

Customers are responsible for the direct cost of returning unwanted items. Books should be securely packaged for return. Where permitted by law, a deduction may be made for loss in value resulting from handling beyond what is necessary to inspect the product.

Personalised Products

Products individually personalised at your request, including books inscribed with a requested name or personal message, may be excluded from change-of-mind cancellation or return rights where permitted by applicable law.

USA, Canada & Australia

We do not offer voluntary returns or exchanges for change of mind. This does not affect any rights you may have under applicable consumer law.

Damaged, Faulty or Incorrect Orders

If your order arrives damaged, faulty or incorrect, please contact ma@marianandrew.com with your order number and photographs of the issue so that we can resolve it.

Nothing in this policy excludes or limits consumer rights that cannot legally be excluded.